Understanding Order Statuses in BRS

What This Is

Order statuses help you track where an order stands in the booking and payment process. This article explains what each status means and when an order moves from one status to another.

Order Statuses

New

A newly submitted order where no payment has been collected yet.

An order will be in New status when:

• The customer selected an offline payment method (cash, check, etc.) at checkout, OR

• No deposit was required at checkout

Once any payment is recorded, whether collected automatically at checkout or added manually afterward, the order moves out of New into either Deposit Paid or Paid in Full, depending on the amount paid.

Reviewed

The order has been manually marked as reviewed by your staff. Orders do not move into Reviewed automatically. This must be done manually. It is commonly used to confirm that someone has checked the order details before fulfillment.

Note: Reviewed status is skipped when an order goes directly into Deposit Paid at checkout. This happens automatically when credit card is the only payment method available at checkout and the deposit is charged successfully.

Deposit Paid

Some payment has been collected, but a balance is still owed.

An order will be in Deposit Paid status when:

• A deposit was successfully charged automatically during checkout (typically when credit card is the only available payment method), OR

• A partial payment was manually recorded against a New order, OR

• The order was previously Paid in Full and additional items were added, creating a new outstanding balance

The order will remain in Deposit Paid until the remaining balance is paid.

Paid in Full

The full order balance has been paid. No remaining payment is owed by the customer.

Note: If you add items to a Paid in Full order, it will revert to Deposit Paid, because there is now an outstanding balance again.

Completed

An order moves to Completed only when both of the following are true:

• The event date has passed, AND

• The order has been paid in full

If the event date has passed but a balance is still owed, the order will not move to Completed. It stays in its current status until the balance is collected.

Canceled

The order has been canceled and is no longer active. Canceled orders are excluded from active booking workflows and scheduling.

Important Notes

• Orders do not automatically move into Reviewed status. This must be done manually.

• Whether a new order starts in New or Deposit Paid depends on your checkout settings and payment method configuration.

• Offline payment methods such as cash or check typically require manual payment collection and status updates.