How to Enable or Disable Email and Text Templates
What This Is
BRS allows you to control which automated emails and text messages are sent to customers and business owners.
Each template can be activated or deactivated individually, giving you full control over which notifications are sent from your account.
You can manage four types of templates:
- Customer Emails
- Your Emails
- Customer Texts
- Your Texts
Understanding the Different Template Types
Customer Emails
These are automated emails sent to customers based on actions they take or events related to their booking.
Examples include:
- Order Confirmations
- Delivery Reminders
- Abandoned Checkout Emails
- Review Requests
Your Emails
These are automated emails sent to you as the business owner.
Examples include:
- New Order Notifications
- Abandoned Checkout Alerts
Customer Texts
These are automated text messages sent to customers.
Examples include:
- Order Confirmations
- Delivery Reminders
- Abandoned Checkout Reminders
- Review Requests
Your Texts
These are automated text messages sent to you.
Examples include:
- New Order Alerts
- Abandoned Checkout Notifications
How to Enable or Disable Customer Emails
Access Customer Emails
1. Go to Email → Customer Emails
2. Locate the email template you want to modify
3. Click Edit (Pencil Icon)
Activate or Deactivate the Template
1. Scroll down to the bottom of the page
2. Locate "Check to Activate Email"
3. To enable the email, check the box
4. To disable the email, uncheck the box
5. Click Update Email Template
The template status will update immediately.
How to Enable or Disable Your Emails
Access Your Emails
1. Go to Email → Your Emails
2. Locate the email template you want to modify
3. Click Edit (Pencil Icon)
Activate or Deactivate the Template
1. Scroll down to the bottom of the page
2. Locate Check to Activate Email
3. To enable the email, check the box
4. To disable the email, uncheck the box
5. Click Update Email Template
The changes will take effect immediately.
How to Enable or Disable Customer Texts
Access Customer Texts
1. Go to Texts → Customer Texts
2. Locate the text template you want to modify
3. Click Edit (Pencil Icon)
Activate or Deactivate the Template
1. Scroll down to the bottom of the page
2. Locate Check to Activate Template
3. To enable the text, check the box
4. To disable the text, uncheck the box
5. Click Update Text Template
The template will be updated immediately.
How to Enable or Disable Your Texts
Access Your Texts
1. Go to Texts → Your Texts
2. Locate the text template you want to modify
3. Click Edit (Pencil Icon)
Activate or Deactivate the Template
1. Scroll down to the bottom of the page
2. Locate Check to Activate Template
3. To enable the text, check the box
4. To disable the text, uncheck the box
5. Click Update Text Template
The changes will be saved immediately.
How to Check if a Template Is Active
When viewing the Customer Emails, Your Emails, Customer Texts, or Your Texts pages, you will see a status indicator for each template.
This allows you to quickly identify:
- Which templates are active
- Which templates are disabled
before opening the template for editing.
Why You Might Disable a Template
Businesses commonly disable templates when:
- Testing new workflows
- Running seasonal promotions
- Preventing duplicate notifications
- Adjusting communication strategies
- Temporarily pausing automated messaging
For example, you may disable a Review Request template if you are collecting reviews through another method.
Important Notes
Disabling a Template Stops Future Messages
Disabling a template does not affect messages that have already been sent.
It only prevents future emails or texts from being generated using that template.
Template Content Remains Saved
Disabling a template does not delete:
- Template content
- Timing settings
- Merge codes
- Customizations
Everything remains saved and can be reactivated later.
Premium Features May Be Required
Some email and text automation features are only available on Premium plans.
If a template does not appear in your account, verify that your subscription includes access to that feature.
Best Practices
Before disabling a template:
- Review what triggers the message
- Confirm another notification is not relying on it
- Consider the customer experience
Automated notifications often help reduce missed communications and customer confusion.
Additional Recommendations
Periodically review your active email and text templates to ensure they still align with your business processes.
As your business grows, you may find that some notifications become more important while others are no longer necessary. Keeping your communication settings organized helps ensure customers and staff receive the right information at the right time.