How to Add FAQs to Your Website

What This Is

The FAQ section on your website lets you answer common customer questions upfront, reducing calls and emails before people book. A strong FAQ section is one of the single best ways to lower your support volume and increase booking confidence at checkout.


Steps to Add an FAQ

  1. Go to Website → Website Content → FAQs

  2. Click Add FAQ

  3. Enter the question and answer

  4. Click Create FAQ and repeat for each question

  5. Preview using My Website

How to Reorder Your FAQs (Sort Order)

The order your FAQs appear on your website can be controlled — most-important questions should be at the top so customers see them first.

  1. Go to Website → Website Content → FAQs

  2. Each FAQ has a Sort Order field — enter a number (1, 2, 3, etc.) to set its position. Lower numbers appear higher on the page.

  3. As you update the numbers, the list automatically reorders itself to match
  4. Save changes
  5. Preview using My Website to confirm the new order

Most operators put their most-asked or most-impactful questions first. Deposit, cancellation, and weather questions tend to convert best at the top of the list.


Recommended FAQs to Add

  • What is your delivery area?
  • How far in advance do I need to book?
  • What surfaces can you set up on?
  • What if it rains?
  • What is your cancellation policy?
  • Do you require a deposit?
  • How long does setup take?
  • What power requirements do you need?

Tip: Copy questions straight from your most common support emails. If three different customers asked the same question this month, it belongs in your FAQ — at the top.

Strong FAQs improve trust and reduce friction during checkout. See How to Add Google Reviews to Your Website for another trust-builder.