Confirmation Emails Going to Customer Spam
What This Is
Sometimes confirmation emails may land in a customer’s spam or junk folder instead of their inbox. This is usually related to email setup and sender reputation.
Quick Fix (For Current Orders)
- Ask the customer to check their spam/junk folder
- Have them mark the email as “Not Spam”
- Ask them to add your email address to their contacts or safe sender list
Long-Term Fix (Recommended)
Setting up a domain-based business email (e.g. info@yourcompany.com) significantly improves email deliverability compared to using free email providers like Gmail.
See: How to Set Up a Business Email Address on Your Domain
Important Notes
- Emails sent from Gmail or other free email addresses are more likely to go to spam
- Consistent use of a domain-based email improves deliverability over time
When to Contact Support
If you are still seeing consistent spam issues after setting up a domain-based email, contact BRS support.