Promo Codes Not Working at Checkout
What this usually means
If a promo code is not working, it usually means the code does not match the promo code settings, the order does not meet the minimum amount, or the maximum discount has limited the amount that can be applied.
Promo codes in BRS apply across every item.
Things to review first
1. Find the promo code
Go to: Rentals → Rental Settings → Promo Codes
Open the promo code and review the settings.
For more details on setting up and reviewing promo codes, see How Promo Codes Work.
2. Check that the customer entered the code correctly
Make sure the code was entered exactly as it appears in your promo code settings.
Check for:
- Spelling differences
- Extra spaces
- Missing characters
- Uppercase/lowercase differences
3. Check the minimum amount
Promo codes can have a minimum order amount.
If the order does not meet the minimum amount, the code may not apply.
4. Check the maximum discount amount
Promo codes can have a maximum discount amount.
If the promo code appears to be applying less than expected, review whether a maximum discount limit is controlling the final discount amount.
5. Remember that promo codes apply across every item
Promo codes are applied across every item. Review the full order to understand how the discount is being calculated.
6. Test the code
Place a test order using the same products, date, address, and promo code.
This will show whether the code is working under the same conditions as the customer’s order. For help testing checkout, review How to Place a Test Booking Before Going Live.
7. Do a live order test if needed
If the test looks correct but you still want to confirm the live customer experience, do a live order test using the same conditions the customer would use.
If you still need help
If the promo code still does not work, contact BRS support through Support → Contact Us.
Include:
- Promo code
- Screenshot of promo code settings
- Screenshot of checkout
- Customer/order details
- What discount you expected to apply